Shipping Policy

At Verdant Reptiles, we take great care in preparing and shipping our reptiles, amphibians, tarantulas, and scorpions. Our priority is to ensure that every animal is packed responsibly and transported under suitable conditions.

1. Shipping Rates and Delivery

We offer overnight shipping for eligible live animal orders within our supported delivery areas for a flat rate of $49.99 per order, regardless of the number of animals purchased, subject to any stated exceptions.

For example, the standard shipping charge is $49.99 whether your order contains one turtle or multiple animals, provided the order qualifies for our flat-rate shipping service.

Shipping availability depends on the destination, carrier service, weather conditions, and applicable wildlife regulations. Additional charges may apply to special delivery arrangements.

2. Shipping Schedule

Orders are generally shipped Monday through Friday using UPS or another suitable carrier offering expedited or overnight delivery.

Our usual shipping schedule is:

  • Shipment day: Animals are typically dispatched in the afternoon.

  • Expected delivery: The following day, usually by noon, depending on the carrier, destination, and service selected.

Delivery times are estimates and are not guaranteed unless expressly confirmed by the carrier under the applicable service terms.

If you need delivery on a particular date, please include your request in the customer comments box during checkout. Requests made at checkout are easier for us to track and coordinate. We will confirm whether your requested date can be accommodated.

3. Saturday Delivery

Saturday delivery may be available for certain destinations and orders, subject to carrier availability and additional charges.

Please contact us at info@vreptiles.com before placing your order to confirm availability and pricing.

4. Safe and Responsible Animal Packaging

We use insulated shipping containers and appropriate heat or cold packs when needed to help maintain suitable temperatures during transit.

Weather conditions are considered before dispatch. When temperatures are unsuitable for safe transportation, we may delay shipment until conditions improve.

In some cases, we may coordinate with the customer to identify a more suitable shipping window. Animal welfare takes priority over dispatching an order during unsafe weather conditions.

5. Receiving Your Live Animal

Please ensure that someone is available to receive your delivery and promptly place the animal in an appropriate environment.

Before your order arrives, prepare the animal’s enclosure and make sure the necessary temperature, lighting, water, and other species-specific requirements are met.

Some animals, including tortoises, may be stressed or reluctant to eat immediately after transportation. Allow them time to settle into their new environment and follow appropriate care guidance for the species.

Inspect your shipment immediately upon arrival. If an animal arrives deceased, appears unwell, or has another delivery-related issue, contact us promptly at info@vreptiles.com with your order number and supporting photographs where possible. Please refer to our Refund & Return Policy for details of our live animal arrival guarantee.

6. Shipping Delays and Refunds

Although we work to ship orders on schedule, delays may occasionally occur because of weather, carrier disruptions, or other circumstances beyond our control.

We will notify customers when we become aware of a significant delay affecting their order.

Shipping charges are generally non-refundable for carrier delays, subject to the terms of the shipping service and any refund rights required by applicable law. If we cannot ship an order within the promised timeframe, we will provide the options required by applicable law.

No deliveries are scheduled on major U.S. holidays when carrier services are unavailable or restricted. These may include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

7. Inventory and Availability

We make every effort to keep our website updated with current animal availability. However, inventory may occasionally change before the website is updated, or multiple customers may order the same animal before stock can be adjusted.

If we cannot fulfill your order, we will contact you to discuss the available options, including a refund where appropriate.

8. Delivery Restrictions

We do not ship live animal orders to P.O. boxes. A valid physical delivery address is required.

Shipping availability may also be limited by the carrier, destination, weather conditions, and applicable shipping regulations. Please provide accurate contact and delivery information when placing your order.

9. Wildlife Laws and Customer Responsibility

Wildlife regulations vary by country, state, and locality. Some species may be subject to restrictions, permits, documentation requirements, or import and export controls.

Verdant Reptiles will not knowingly ship animals in violation of applicable laws. Customers are responsible for researching the laws that apply to owning and receiving the species they order and for obtaining any permits or documentation required of them.

Orders may be declined or cancelled when legal or shipping requirements cannot be met. International shipments are subject to confirmation of legal eligibility, carrier availability, and any necessary documentation before acceptance.

10. Order Cancellation

Orders may generally be cancelled before shipment by contacting info@vreptiles.com as soon as possible and providing your order number.

Once an order has shipped, cancellation may no longer be possible because the animals are already in transit. Contact us promptly if an issue arises so we can explain the available options.

A cancellation or restocking fee of up to 10% may apply to eligible cancellations where disclosed before purchase and permitted by applicable law. Any applicable fee will be communicated clearly.

Nothing in this policy limits any consumer rights that cannot legally be waived.

11. Contact Us

For questions about shipping, delivery arrangements, weather-related delays, or order cancellations, contact:

Verdant Reptiles
Email: info@vreptiles.com

Please include your order number for assistance with an existing purchase.

Verdant Reptiles — Exotic Reptiles for Sale