Refund & Return Policy

At Verdant Reptiles, customer satisfaction and animal welfare are important to us. This policy explains our procedures for delivery issues, live animal health guarantees, order cancellations, refunds, and product returns.

1. Delivery and Inspection

Orders will be shipped to the address provided by the customer. Customers are responsible for providing accurate shipping information and making arrangements to receive their deliveries.

Please inspect your order upon arrival, preferably in the presence of the delivery driver. If you notice visible damage, missing items, or other delivery issues, document them with the carrier where possible and contact us as soon as possible.

We will review reported issues and determine the appropriate resolution in accordance with this policy and applicable law.

2. Live Animal Arrival Guarantee

All live animals sold by Verdant Reptiles are guaranteed to arrive alive and in good health.

If an animal arrives deceased or appears unwell, contact us immediately at info@vreptiles.com. Include your order number and, where possible, photographs or other supporting evidence so we can assess the situation and advise you on the next steps.

3. Two-Month Live Animal Health Guarantee

Verdant Reptiles provides a two-month health guarantee against death caused by disease or illness, beginning on the date the customer receives the animal.

To qualify for this guarantee, the animal must have received appropriate care, including suitable housing, temperature, lighting, food, water, and other species-specific requirements.

If an animal dies during the guarantee period, the customer must provide a written veterinary report explaining the cause of death, along with reasonable evidence of appropriate care.

If the claim qualifies, we will provide a replacement animal at no additional animal cost. Shipping or delivery charges may apply and will be communicated before the replacement is arranged.

This guarantee does not exclude any rights or remedies available under applicable law.

4. Refunds and Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@vreptiles.com, including your name, order number, and the reason for your request.

Cancellation requests made before shipment will be reviewed promptly. If we cannot ship an order within the promised timeframe, we will notify you of the delay and provide the cancellation and refund options required by applicable law.

Once an order has shipped, cancellation and return eligibility will depend on the type of product, its condition, the applicable law, and any relevant exceptions.

Refunds approved under this policy will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

5. Returns for Damaged or Defective Products

If a product arrives damaged, defective, or different from what you ordered, please contact us promptly at info@vreptiles.com.

Please include:

• Your order number.

• A description of the issue.

• Photographs showing the damage or defect, where applicable.

We will review your request and provide return or replacement instructions. Where appropriate, the returned product may be inspected or tested before a refund or replacement is authorized.

We aim to process returns within two business days after receiving the returned product, although additional inspection may take longer.

Where a product is confirmed to be damaged or defective, return shipping costs and any refund or replacement will be handled in accordance with applicable law and the resolution agreed with the customer.

6. Return Shipping

Customers should contact Verdant Reptiles before returning any product. Unauthorized returns may delay processing.

Return shipping costs for products returned for reasons other than damage or defects may be the customer’s responsibility, where permitted by law.

Live animals must never be shipped back without prior authorization and appropriate instructions. Any transportation arrangements must comply with applicable animal welfare and shipping requirements.

7. Delayed or Undeliverable Orders

If we are unable to ship your order within the timeframe promised, we will provide the notice and options required by applicable law, including cancellation and a refund where required.

If a delivery is delayed or returned because of incorrect shipping information or an unsuccessful delivery attempt, please contact us to discuss the available options and any applicable additional charges.

8. Contact Us

For questions about this Refund & Return Policy, please contact:

Verdant Reptiles
Email: info@vreptiles.com

Please include your order number when contacting us about an existing order.

This policy does not limit any consumer rights that cannot legally be waived under applicable federal or state law.